Customers

Customer Service 101

(Dealing with both the internal and the external customer)

3 hr. workshop

  • Learn how to communicate more effectively, minimize conflict, and enhance relationships
  • Discover the impact of professional versus unprofessional responses - both verbally and non-verbally.
  • Identify the five things that every person expects from their interaction with you.
  • Enhance your problem-solving skills by learning effective listening techniques.
  • Provide a road map for dealing with angry, difficult and upset people.
  • Learn how to keep other people from “pushing your buttons.”

Order today, fax or email your Purchase Order later! No credit card required!

Complete Workshop Curriculum Materials

Click on the links below for more info...