Customer Service

Customer Service 101

(Dealing with both the internal and the external customer)

3 hr. workshop

  • Learn how to communicate more effectively, minimize conflict, and enhance relationships
  • Discover the impact of professional versus unprofessional responses - both verbally and non-verbally.
  • Identify the five things that every person expects from their interaction with you.
  • Enhance your problem-solving skills by learning effective listening techniques.
  • Provide a road map for dealing with angry, difficult and upset people.
  • Learn how to keep other people from “pushing your buttons.”

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Complete Workshop Curriculum Materials

Click on the links below for more info...