Customer Service 101
(Dealing with both the internal and the external customer)
3 hr. workshop
- Learn how to communicate more effectively, minimize conflict, and enhance relationships
- Discover the impact of professional versus unprofessional responses - both verbally and non-verbally.
- Identify the five things that every person expects from their interaction with you.
- Enhance your problem-solving skills by learning effective listening techniques.
- Provide a road map for dealing with angry, difficult and upset people.
- Learn how to keep other people from “pushing your buttons.”
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