Several years ago one of our many repeat clients called asking me to once again plan on doing a workshop for his staff. As we talked about the various sessions we had already facilitated for them, he asked that since I had worked with his people many times before and had a good knowledge of their needs, would I write a session for them. I agreed and subsequently wrote a session called, “S.T.A.R.”

Stepping in the puddles

“It was one of those kind of days when an umbrella was a necessity. As I started to leave after visiting with my granddaughter and my three wonderful great granddaughters, four year old Madison says, “It’s raining, so remember, don’t step in the puddles.” “ “

Listening is more than hearing!

Listening is more than hearing! Talking is more than words. Seeing “eye to eye” breaks down barriers. Good communication depends on more than effective speakers. Good communication is about the quality of the communication between the speaker and the listener.

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” ---Ralph G. Nichols


When one of my grandsons was not quite 4 years old he developed the bad habit of whenever he didn’t get his way or didn’t like something of stomping his feet, often accompanied by clenched fists and a most ugly frown. His mother’s diligent attempts to break him of this habit just were not working. So one day I asked him if he liked getting in trouble with his mom whenever he stomped his feet. “No!” he replied. “O.K., then, let’s try a game Nanna knows.