Several years ago one of our many repeat clients called asking me to once again plan on doing a workshop for his staff. As we talked about the various sessions we had already facilitated for them, he asked that since I had worked with his people many times before and had a good knowledge of their needs, would I write a session for them. I agreed and subsequently wrote a session called, “S.T.A.R.”


CONFLICT can be described as:

A struggle “I’m doing it my way”

A contest “We’ll see who wins”

Opposition “You don’t understand”

A Clash “I’m right - you’re wrong”

Emotions “I’m mad - Don’t hear facts”

Listening is more than hearing!

Listening is more than hearing! Talking is more than words. Seeing “eye to eye” breaks down barriers. Good communication depends on more than effective speakers. Good communication is about the quality of the communication between the speaker and the listener.

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” ---Ralph G. Nichols